http://www.stampworld.biz/color-proof-pair/
Color Proof Pair
Bought some Ghd (expensive) hair straighteners, can i return them if they're not heating up enough?
I did have the original (styler IV) ghd straighteners. I had them for a few years, but they had new ones on offer on the official website so bought a new pair so could give the other to my mother. I've had them for a couple of months now and aren't heating up anything near like my old ones. And my friends have the same also and they're just not comparing at all. Neither the official website not booklet included give a set temperature/specifications so i can't test it and say it's faulty (with proof). The information for my old and new strengtheners are exactly the same with same technology etc apart from the colour of them. I'll ring up the customer help line obviously, but want to be aware of my 'rights' i guess before i do. Do i have a right to claim they're faulty or get my money back if not satisfied?
Yes there will be a contact number in the instructions, you will be able to call them up and arrange for the product to be returned.
They will probably test them to determine if theres a fault and if there is they will eiither fix it or send you a new set.
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